All products are unique. This also means that returns and exchanges are not supported if customer ordered the wrong size, color, or simply changed their mind. However, in case of a damaged product or a manufacturing error, Mavis Sirenio offers a free reprint or a refund if we are contacted within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue. There is no need to return the damaged product. Note Refunds are transferred back to the original payment method used. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes. Please note that we will not be held responsible and will not offer reprints or refunds if customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.